5 Easy Steps to Enhancing Your Security Guard Service
5 Easy Steps to Improving Your Security Guard Service
When property managers hire security guard companies they have a picture in mind of what their contract security force will look like, but too often what they get is not what they pictured. What we have found is that almost all security guard businesses are capable of supplying the support that property managers want, but too often do not because of a lack of ongoing excellent control processes.
Safety guard businesses are unlike any vendor that a property supervisor usually hires. If you hire a painter, you are able to see whether or not they do their tasks by looking at the walls. But when you hire a security guard company, how often can you determine whether the protector organization is performing their job including running background checks and drug screenings, providing great training for your guards, and efficiently monitoring and supervising your defenses. In most instances they probably are, but it is crucial to implement a system of verification and quality control to make sure that issues associated with the lack of doing these tasks do not begin to occur.
In this article we will discuss five (5) easy steps to enhancing your safety guard service and achieving everything you picture as your perfect building site security guard.
Screen Your Guards Qualifications
In many nations, guards have been mandated to have a predetermined amount of training before they could begin working as security guards. If your state is among those states, make sure that your security guard organization is compliant.
If you are in a state where there are no state requirements for guard certification, then inquire into the type of training that’s being provided by your security company and ask yourself does it seem adequate.
It is also your security guard firm performing background and drug screenings on all of your defenses BEFORE they send them to your own property? If they are, they should be supplying you with verifications. If not, why?
Another excellent way to screen whether the protector is a fantastic fit for your house is to conduct a brief”interview” to get a sense of the guard and to explain your expectations. This first dialogue can tell you a good deal on what to expect from that guard and it provides you a chance to ask another guard if you think that it is essential.
Evaluate Guard Training
Although most security guard businesses have a very thorough orientation that introduces every guard to the company itself, in many cases the guard’s orientation to his delegated property is not as complete. We predict the orientation for the delegated property”Site Specific Training”. Find out what your site specific training resembles:
• Does it occur at your premises?
• How long is each officer educated?
• How long does the security firm double lender?
• How thoroughly are your post orders explained?
Determine the response to every one of the questions and be sure that they fit with what you feel is adequate. You should even think about sitting in on your safety guard business’s orientation and also your site specific training to get an understanding of what goes into preparing a guard to work in your premises.
Inspection Your Guard’s Supervision
Protect supervision is among the more important factors of very good security guard support. When security businesses provide poor oversight, there is not enough emphasis placed on preventing errors, problems, and complaints. Deficiency of oversight also removes the opportunity for the protector to understand and better understand their duties. When the guards are not being supervised, they begin to feel that their job is not important and they begin to find themselves as less of a region of the security group. When guards do not feel like part of your group it typically contributes to unacceptable practices like unprofessional behaviour, tardiness, and even theft.
Based on the arrangement of your contract, onsite managers might not be included. If your contract does not require on-site supervision, how does your security guard firm remotely oversee its defenses? Outside the Standard security firm field supervisor spot checks, the 2 methods of remote oversight that prove most successful are:
In case your guards are required to produce rounds of your premises, then a system for monitoring them while on duty is essential. Officer Tour Tracking Systems offer a remote means of monitoring the guards while they are in your premises. These monitoring systems permit the security guard company to monitor the log and time the activity of these guards while they are making rounds to various areas in your premises. Most Officer Tour Tracking Systems can generate reports that enable the safety guard firm to quickly get an understanding of whether the protector is making rounds. The property manager also needs to be given with an abridged version of those reports. Producers of such systems comprise Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we have found that using a system for guards to check in frequently with the safety guard company provides a way of making sure that each guard is secure and alert. By having guards check-in frequently together with the safety guard company, at least each 30 minutes, guards feel that their safety is important and that being awake and attentive is an important part of their job.
Expand Your Favorite
After hours inspections of your defenses are almost always great ways of finding out exactly what is occurring with your safety as you are not there. Through these inspections, be sure to ask your safety guards questions regarding their duties and responsibilities to make sure that they understand their tasks. In reality, we suggest getting your safety guards audited regularly, formally (i.e. post review ) and (i.e. secret shopped) with a licensed security consultant as part of your ongoing security program.
Businesses like Asymmetric Strategies offer a free service aimed at doing precisely that. Bear in mind, when selecting a security consultant be sure that the consultant is not actually a security guard company. If that’s the case, your audit is sure to develop issues with your existing security guard company.